Refund policy

90-Day Money-Back Guarantee

Not satisfied with your Folessa purchase? Email contactvascora@gmail.com within 90 days of delivery and we will arrange a full refund.

No repacking, return postage or sending the product back. Opened products, discounted purchases, bundles and subscription purchases are included. There is no restocking fee.

Requesting your refund

Email your order number or the email address used at checkout so we can locate your purchase. Tell us that you would like a refund. You do not need to arrange a return shipment or keep the original packaging.

Your refund

We refund the amount paid for the refunded purchase, including its original shipping charges, to the original payment method. We will confirm by email. Refunds are issued within 10 business days after confirmation; your bank or payment provider may need additional time to display the credit.

Defective, damaged or incorrect products

Email us if your product arrives defective, damaged or incorrect. You may choose a full refund or a replacement at no extra cost. A replacement is offered only when that is your preference; we will not replace a product instead of giving a requested refund. You do not need to return the affected product. Do not use a product that appears damaged or unsafe.

Subscription purchases

Subscription deliveries have the same 90-day guarantee. To stop future renewals, use Subscription management in the store menu or ask us to cancel in your email. When requesting a refund, please tell us whether you also want future renewals cancelled.

Your consumer rights

This voluntary guarantee is additional to your rights under applicable consumer law. Its 90-day period does not limit rights or remedies that cannot lawfully be excluded, including rights concerning faulty goods or non-delivery.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Folessa

contactvascora@gmail.com
14 Clementine Boulevard, Tarneit VIC 3029, Australia.

This is a contact address, not a return requirement. Please do not post products back to us.