Shipping policy

Shipping & Delivery

Estimated delivery is up to 8 business days. Delivery dates are estimates, not guarantees.

Standard and Express

Available shipping methods and charges are shown at checkout before you pay. Choosing Express does not guarantee delivery by a particular date.

Business days are Monday to Friday, excluding public holidays.

Exceptional delays

Carrier disruptions, customs processing or other circumstances outside our control can extend delivery to up to 18 business days, including Express orders. This is an exceptional-delay allowance, not our standard delivery estimate. If your order is delayed, email us with your order number so we can investigate and help resolve it.

Tracking

Use Track your order in the store menu or open our tracking page. Tracking information becomes available when the carrier provides it.

Delivery problems or address changes

Email contactvascora@gmail.com with your order number for a missing parcel, address change or delivery question. Contact us promptly for address changes; whether a change is possible depends on the stage of fulfilment.

We remain your point of contact for delivery issues. An estimated delivery time does not remove your rights if an order is not supplied.

Refunds and replacements

See our 90-Day Money-Back Guarantee. Refund requests are handled by email, with no need to return the product. For a defective product, you may choose a replacement instead of a refund.

Nothing in this policy limits your rights under applicable consumer law.